36 | 800-804-URCI (8724) • WWW.URCI.COM DEVICE SERVICES THERE IS NO SUBSTITUTE FOR VOICE COMMUNICATION Your radios and devices are your communications lifeline. Make sure they are always on and never failing. When seconds count, your message must get through. Streamline device management and optimize the performance of your radios so your team is always connected. Motorola Solutions’ experienced technologists are available to help isolate and resolve any issues you may have with your radios and devices. With an extensive knowledge base, trained and certified technical engineers and leading standards for escalation procedures, this team can troubleshoot and provide prompt resolution to your technical device issues. Achieve Mission-Critical Performance Your radios and devices are your communications lifeline. Make sure they’re always on and never failing. DEVICE PROGRAMMING AND PROVISIONING Radio performance is critical to an effective mission-critical operation. Your users rely on their radio to be available and connected. You count on the radio to operate at optimal efficiency. Having up-to-date software and firmware feature sets is critical to effective communications. According to a survey of public safety radio managers, 70% of them wait until something breaks to perform maintenance. Staying current and managing the ever-increasing radio complexities are putting relentless pressure on in-house radio management teams. TECHNICAL SUPPORT AND PREVENTIVE MAINTENANCE Staying on top of constantly changing technology can be a real challenge. Seventy percent of complex project implementations fail or are challenged due to poor technology management. As the mission-critical technology ecosystem becomes more elaborate with rapid infusion of new technologies such as body-worn cameras, new software platforms, video analytics and IP-based networks, you need to access better technical support programs and expertise to optimize system performance. SUPPORT SERVICES Motorola Solutions brings a comprehensive portfolio of support capabilities across your mission-critical technology ecosystem. As the technology provider and system integrator of your public-safety systems we understand system issues better than anyone else. MANAGED AND SUPPORT SERVICES You can rely on Motorola Solutions to help you maximize the value of your radio and device investments with the right level of services designed specifically for your needs. It brings a range of service capabilities that you can choose through its Essential, Advanced and Premier service packages.
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